Our products are warranted to be free of defects in material and craftsmanship for 12 months from the day it ships.
LIGNUM products are rigorously tested to ensure that the products you trust meet stringent standards. Our products are made from Mother Nature so unpredictable things can happen. Consequently, if a problem occurs with one of our products and the problem is caused by manufacturing defects in material, LIGNUM will have a look at the product. After that LIGNUM will either fix or replace the product in accordance with the warranty terms and conditions. The warranty does only apply to and extends for the lifetime of the first purchaser or gift recipient of the product.
This warranty does exclusively cover manufacturing defects and non-oberservable shrinkage cracks and does not cover any damage caused by misuse such as, contact with high acids, abrasion of hard foodstuff like bones, exposure to extreme temperatures like in dishwashers or hot plates and treating with salt or even let it in a water bath for more than an hour. LIGNUM is able to analyze this misuse (espacially in dishwashers and long hold times in water bath) by taking a sample out of the wooden fiber structure.
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